Microsoft And Mac OS And Software Support Services
Fixing errors in applications
Fixing errors is similar to the „responding to production emergencies”, however the severity level is not as great. This category includes the „normal” bugs and errors that pop up from time to time. For instance, a nightly batch job that goes down may just need to be resubmitted. Another coque huawei p20
The broad category of assisting users/answering questions can take up a lot coque huawei p9coque iphone 5 research coque iphone 7 surf to understand the extract criteria for a report, and determining why a certain coque iphone 8 plus zadig et voltaire sequence of screen input results in a certain outcome.
Responding to environment changes
Sometimes events take coque iphone 7 ecriture blanche place that require changes to coque iphone 6s avec liquide an application, or testing, that do not coques personnalisees iphone 5 5s se originate in the support group. As an example, you may have a client server application that runs on Windows Server. Your company may decide to migrate operating systems to Windows 10. This may require you to run tests on your applications to make sure that they still process correctly using the new operating system. Another example is the implementation of software that automatically compresses e mail attachments. These are examples of changes that take place in the general processing coque iphone 6s paysage environment in which your applications run. Neither you nor your client initiated a change. Nevertheless, action is required from the support team to ensure that the applications remain stable and accurate.
Trivial software/hardware upgrades coque iphone 6s thug and changes
The category of service dealing with trivial software/hardware upgrades and changes is similar to the prior category of responding to environment changes. The difference is that the prior category assumes that you need to react to changes in the environment that are initiated by others. This category covers services involved when your team initiates the changes. Notice that the category title specifies coque iphone 4 flamand rose „trivial”. The point of including this word is that the changes or upgrades must be small. For instance, a trivial change may be as simple as upgrading from Microsoft Office 2016 to Office 360, coque espagne coque iphone 4 iphone 8 or adding more memory to your client’s workstation. If the work is nontrivial, then it should be classified as an enhancement. If it is zokko coque iphone 6 plus a large enough effort, you may even organize the work into a project.
Assisting with business processes
In many organizations there are business processes that take place on a regularly scheduled basis. A good example is the financial closeout process that occurs in companies on a monthly basis. Most companies close the books on a monthly basis, and may have additional special processing that takes place on a quarter end and at year end. These processes rely on computer applications, which in turn rely on the support staff. Like other categories, this represents the time associated with minor updates. coque iphone 8 hibou Since documentation updates are normally not time sensitive, anything over five hours of work would be a discretionary request, instead of support…